Refund Policy
Last Updated: February 3, 2026
This Refund Policy describes the terms and conditions under which Odalir ("we," "us," or "our") may issue refunds for services purchased through our website.
Service Description
We provide online consultation services focused on website conversion improvement. Services are delivered remotely and may include consultations, analysis, recommendations, and ongoing support depending on the service package purchased.
Refund Eligibility
Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund under the following circumstances:
Services Not Yet Delivered: If you cancel your service before any consultation or work has begun, you may receive a full refund minus any processing fees.
Service Quality Issues: If the service provided materially fails to meet the description or scope outlined at the time of purchase, you may request a partial or full refund.
Technical Issues: If technical problems on our end prevent the delivery of the agreed-upon service and we are unable to reschedule or provide an alternative solution, a refund may be issued.
Non-Refundable Circumstances
Refunds will not be issued in the following situations:
Services Already Delivered: Once a consultation has been completed or deliverables have been provided, the service is considered fulfilled and is non-refundable.
Change of Mind: Refunds are not provided simply because you changed your mind after the service has commenced.
Client Non-Attendance: If you fail to attend a scheduled consultation without providing at least 24 hours notice, no refund will be issued.
Partial Completion: If you choose to discontinue service after work has begun, refunds will only be considered for the undelivered portion of the service.
Third-Party Services: We are not responsible for refunding costs associated with third-party tools, platforms, or services you may have purchased independently.
Refund Request Process
To request a refund, please follow these steps:
Contact Us: Send an email to support@odalir.com with your order details, the reason for your refund request, and any supporting documentation.
Review Period: We will review your request within 5 business days and respond with our decision.
Approval and Processing: If your refund is approved, it will be processed within 10 business days. The refund will be issued to the original payment method used at the time of purchase.
Partial Refunds: In some cases, we may offer a partial refund based on the portion of service delivered or other mitigating factors.
Refund Timeline
Once a refund has been approved and processed, the time it takes for the funds to appear in your account depends on your payment provider. Typically, refunds are reflected within 5 to 10 business days after processing.
Chargebacks and Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to suspend or terminate your access to our services. We encourage you to reach out to us directly so we can address your concerns promptly.
Modifications to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Refund Policy or wish to submit a refund request, please contact us:
Email: support@odalir.com
Phone: +380636282757
Address: Sumhaitska St, 17, Cherkasy, Cherkasy Oblast, Ukraine, 18000
Thank you for choosing Odalir. We are committed to providing quality service and addressing any concerns you may have in a fair and timely manner.